Groceasy.com — Privacy Policy
Effective Date: [01/09/2025]

1) Scope
- This Policy explains how Groceasy collects, uses, shares and protects Personal Data when you use our website/app/services.

2) Data We Collect
- Identity & Contact: name, mobile, email, addresses.
- Order & Payment: items, invoices, transaction identifiers (payment details processed by payment gateways).
- Device & Usage: IP, device info, OS/browser, app version, log data, cookies.
- Location: approximate or precise location for delivery/service area, if you permit.
- KYC (Merchants/Partners): business name, GSTIN, FSSAI, licences and proofs where applicable.

3) How We Use Data
- Provide and improve ordering, delivery, customer support and wallet/loyalty features.
- Fraud prevention, security monitoring, and debugging.
- Communicate order updates, service notices and—where permitted—marketing. You may opt out of marketing at any time.
- Legal compliance and record keeping.

4) Lawful Bases (India)
- Consent (where required), contract performance, legitimate interests, and legal obligations under applicable Indian laws.

5) Sharing & Disclosure
- Merchants and delivery/logistics partners for fulfilment.
- Payment processors/gateways for transactions.
- Service providers (cloud hosting, analytics, SMS/email, customer support) under confidentiality obligations.
- Government/law enforcement where required by law or to protect rights, safety and property.
- We do not sell Personal Data.

6) Cookies & Tracking
- We use cookies and similar technologies for login persistence, preferences and analytics.
- You can manage cookies in your browser/app; some features may not function if disabled.

7) Data Security
- We use reasonable technical and organisational measures (encryption in transit, access controls). No method is 100% secure.

8) Data Retention
- We retain data for as long as needed for the purposes above and to comply with legal, accounting and reporting requirements.

9) Your Choices & Rights
- Access, correct, update or delete certain data via account settings or by contacting support.
- Opt out of marketing communications at any time.
- Withdraw location permissions in device settings (may affect delivery features).

10) Children
- Services are intended for adults (18+). We do not knowingly collect data from children.

11) Third‑Party Links
- External sites and services have their own privacy practices; review their policies independently.

12) International Transfers
- If data is processed or stored outside India by our providers, we ensure appropriate safeguards consistent with applicable law.

13) Changes to this Policy
- We may update this Policy; continued use after posting means acceptance.

14) Contact
- For privacy queries, access requests, or complaints:
  Email: groceasy.com@gmail.com
  Address: [ #292/42, 4th floor, 11th block, Nagarabhavi 2nd stage, Bengalore- 560072]